Terms of service

TERMS AND CONDITIONS

Effective Date: 06 August 2026

These Terms and Conditions (“Terms”) govern your access to and use of https://store.darshanraval.com/  (“Website”) and your purchase of official Darshan Raval merchandise through the Website.

The Website is operated by Spread Love Entertainment LLP (“we”, “us” or “our”).

By accessing the Website or placing an order, you agree to these Terms, our Privacy Policy and our Exchange and Return Policy.

1. Our Details

Legal Entity: Spread Love Entertainment LLP
Registered Office: [REGISTERED OFFICE ADDRESS]
Website: https://store.darshanraval.com/
Email: info@darshanraval.com

2. Eligibility

The Website may be accessed by users of all ages.

By placing an order, you confirm that you are legally competent to enter into a contract under applicable law.

A person under 18 years of age should place an order with the involvement and consent of a parent or lawful guardian.

3. Products

The Website sells physical merchandise for delivery within India.

Products offered through the Website may include:

  • Regular merchandise
  • Pre-order merchandise
  • Limited-edition merchandise
  • Autographed merchandise
  • Product bundles
  • Products supplied with promotional free gifts

All products are subject to availability.

We may limit the number of units that may be purchased by one customer, household, payment method or delivery address.

4. Personal Use Only

Products are sold for personal use only.

Bulk purchasing or purchasing products for commercial resale is prohibited.

You must not use bots, automated tools or other unfair methods to obtain limited-edition or restricted-quantity merchandise.

We may reject or cancel an order where we reasonably believe that it:

  • Has been placed for resale
  • Exceeds an applicable purchase limit
  • Has been placed through an automated process
  • Is fraudulent or suspicious
  • Otherwise violates these Terms

5. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, materials and measurements displayed on the Website are accurate.

However:

  • Colours may appear differently depending on the customer’s screen or device
  • Minor differences may arise in colour, print placement, dimensions, stitching, finish or packaging
  • Measurements may vary slightly from the displayed size chart
  • Autographs may vary naturally in size, style, appearance and placement

Reasonable variations arising from manufacturing, printing, packaging or autographing will not ordinarily be treated as defects.

Customers should carefully review the product description, size chart and care instructions before ordering.

6. Placing an Order

Customers are not required to create an account or log in to place an order.

You must provide accurate and complete information during checkout, including:

  • Name
  • Email address
  • Mobile number
  • Delivery address
  • PIN code
  • Product selection
  • Size
  • Quantity

You are responsible for reviewing all information before completing payment.

Products placed in a shopping cart are not reserved until payment has been successfully completed.

7. Order Confirmation and Acceptance

An order will be treated as accepted once:

  • Payment has been completed successfully; and
  • An order-confirmation number, email or message has been generated.

An automated acknowledgement does not prevent us from subsequently cancelling the order under these Terms where there is a genuine product, pricing, payment, availability or fraud-related issue.

8. Prices and Payment

All prices are displayed in Indian Rupees.

The price displayed on the Website is the final product price and includes shipping within India. No separate GST amount is presently charged at checkout.

All orders are prepaid.

Cash on Delivery is not available.

Payments will be processed through Razorpay or another payment service provider made available at checkout.

Available payment methods may include UPI, cards, net banking, wallets or other methods supported by the payment provider.

We do not control delays caused by banks, card networks or payment processors.

If payment is debited but an order is not confirmed, any reversal or refund will be subject to the applicable bank’s and payment provider’s processing timelines.

9. No Customer Cancellations or Changes

Once an order has been successfully placed, the customer cannot:

  • Cancel the order
  • Change the delivery address
  • Change the selected product
  • Change the selected size
  • Change the quantity

Customers must carefully review the complete order before making payment.

This clause does not limit any remedy that must be provided under applicable law.

10. Cancellation by Us

We may cancel all or part of an order where:

  • The product is unavailable
  • An incorrect price or product description was displayed
  • Payment cannot be verified
  • The transaction is considered fraudulent or suspicious
  • The delivery address is incomplete, incorrect or not serviceable
  • A purchase limit has been exceeded
  • We reasonably suspect bulk buying or resale
  • The order cannot be fulfilled due to circumstances outside our reasonable control

If we cancel a paid order, the amount paid for the cancelled product or order will be refunded in full to the original payment method.

The time taken for the refund to reflect may depend on Razorpay, the customer’s bank or the relevant payment provider.

11. Dispatch

Orders placed before 16 August 2026

Orders placed before 16 August 2026 will begin dispatching on or after 16 August 2026.

Orders placed before this date will not be dispatched earlier.

Regular orders

After dispatch operations have commenced, regular merchandise will ordinarily be dispatched within one working day of successful order placement.

“Working day” excludes Sundays and applicable public holidays.

12. Delivery

Following dispatch, delivery will ordinarily take:

  • 3–5 working days for most serviceable locations
  • 5–7 working days for certain PIN codes that require extended road delivery or have limited courier accessibility

Delivery timelines are estimates and may be affected by:

  • Courier delays
  • Weather conditions
  • Transport disruptions
  • Public holidays
  • Government restrictions
  • Strikes
  • Natural disasters
  • High order volumes
  • Other circumstances outside our reasonable control

Tracking details will be provided where made available by the logistics partner.

The Website currently delivers only within India.

13. Pre-Order Merchandise

Pre-order merchandise is produced or made available after orders are received and may have a longer dispatch timeline than regular products.

The expected dispatch timeline for a pre-order product will be mentioned on the relevant product page or communicated separately.

By ordering a pre-order product, the customer accepts the stated or communicated dispatch timeline.

If one order contains both regular and pre-order products, the entire order may be dispatched together when the pre-order product becomes available, unless otherwise stated.

Pre-order products may be eligible for exchange in accordance with the Exchange and Return Policy and subject to replacement-stock availability.

14. Limited-Edition and Autographed Merchandise

Limited-edition and autographed products may be available only in restricted quantities and may not be restocked.

Limited-edition and autographed products are not eligible for size exchange.

However, if such a product is received in a defective, damaged or incorrect condition, it may be eligible for replacement, subject to verification and product availability.

If a replacement is approved but unavailable, store credit may be issued in accordance with the Exchange and Return Policy.

15. Failed Delivery

Customers are responsible for:

  • Providing a complete and accurate delivery address
  • Providing a working telephone number
  • Remaining available to receive the shipment
  • Responding to reasonable communication from the courier partner

A shipment may be returned to us if:

  • The address is incorrect or incomplete
  • The customer or recipient is unavailable
  • Delivery is refused
  • The courier cannot contact the customer
  • Delivery repeatedly fails for reasons attributable to the customer

Where a shipment is returned to us, the matter will be handled on a case-by-case basis.

Depending on the circumstances, we may offer reshipment upon payment of additional shipping charges or provide another appropriate resolution.

A refund or reshipment is not guaranteed where delivery failed for reasons attributable to the customer.

16. Exchanges and Returns

We do not accept general returns.

Products cannot be returned or exchanged merely because the customer:

  • Changed their mind
  • No longer wants the product
  • Did not like the colour
  • Did not like the appearance
  • Selected the wrong product
  • Selected the wrong size, except where a size exchange is expressly permitted

Exchange requests may be permitted for eligible:

  • Defective or damaged products
  • Incorrect products
  • Incorrect sizes delivered by us
  • Customer-requested size exchanges
  • Missing products or items

All exchange requests are governed by the separate Exchange and Return Policy, including its:

  • Five-day reporting period
  • Approval process
  • Product-condition requirements
  • Photograph requirements
  • Shipping charges
  • Reverse-pickup process
  • Stock-availability conditions
  • Store-credit provisions

Nothing in these Terms excludes remedies that cannot lawfully be excluded.

17. Free Gifts

Any free gift supplied as part of a promotion, bundle or order:

  • Is non-returnable
  • Is non-exchangeable
  • Has no independent cash or refundable value

A complaint that a free gift arrived damaged or defective may be reviewed on a case-by-case basis.

Reviewing a complaint does not guarantee replacement, exchange, store credit or compensation.

18. Promotions and Offers

We may offer:

  • Discount codes
  • Bundle discounts
  • Launch offers
  • Promotional prices
  • Free gifts
  • Other limited-period offers

Unless expressly stated otherwise:

  • Only one offer or discount may be applied to an order
  • Offers cannot be combined
  • Offers apply only during the stated validity period
  • Offers are subject to product and stock availability
  • Discounts cannot be applied retrospectively
  • Promotional benefits have no cash value
  • Free gifts may be substituted or withdrawn where unavailable
  • An offer may be modified or withdrawn before an order is successfully placed

Additional conditions displayed with a particular offer will also apply.

Sale or discounted products are not eligible for customer-requested size exchange unless expressly stated otherwise.

19. Store Credit

Where store credit is approved under the Exchange and Return Policy:

  • It will equal the amount paid for the affected product
  • It may be used only on DarshanRaval.com
  • It is non-transferable
  • It cannot be redeemed or exchanged for cash
  • It does not expire, unless a different validity period is expressly communicated in a particular case

Store credit does not include any amount that was not actually paid for the affected product.

20. Intellectual Property

All content available through the Website, including:

  • Darshan Raval’s name
  • Image and likeness
  • Photographs
  • Autographs
  • Logos
  • Artwork
  • Merchandise designs
  • Product graphics
  • Text
  • Audio
  • Video
  • Website design

is owned by or licensed to the relevant rights holder.

You may use the Website and its content only for personal and non-commercial purposes.

You must not copy, reproduce, distribute, modify, publish, commercially exploit or create derivative works from Website content or merchandise designs without prior written permission.

Purchasing a product does not transfer any intellectual-property right to the customer.

21. Acceptable Website Use

You must not:

  • Use the Website for an unlawful or fraudulent purpose
  • Provide false or misleading information
  • Impersonate another person
  • Interfere with the security or operation of the Website
  • Introduce viruses, malware or harmful code
  • Attempt unauthorised access to the Website or its systems
  • Scrape or extract Website information using automated tools
  • Use bots or automated services to place orders
  • Attempt to bypass purchase limits
  • Misuse promotional offers, store credit or exchange facilities

We may restrict access, cancel orders or take appropriate action where these Terms are violated.

22. Third-Party Services

The Website may rely on third parties including:

  • Razorpay
  • Shiprocket
  • Courier and logistics providers
  • Hosting and technology providers
  • Communication-service providers
  • Analytics and advertising platforms

Third-party services may also be governed by their own terms and privacy policies.

We are not responsible for matters caused exclusively by an independently operated third-party service, except where responsibility cannot lawfully be excluded.

23. Limitation of Liability

Nothing in these Terms limits liability or consumer rights that cannot lawfully be limited.

To the maximum extent permitted by law, we will not be responsible for:

  • Indirect or consequential losses
  • Losses that were not reasonably foreseeable
  • Loss arising from incorrect information provided by the customer
  • Delay or failure caused by circumstances outside our reasonable control
  • Loss caused by the customer’s misuse of the Website or products
  • Loss caused by an independently operated third-party service

Our total liability in relation to a particular order will ordinarily not exceed the amount paid for the affected product, except where a higher liability is required by applicable law.

24. Force Majeure

We will not be responsible for delay or failure caused by events outside our reasonable control, including:

  • Natural disasters
  • Floods, fires or extreme weather
  • Epidemics or public-health emergencies
  • Government action or restrictions
  • Strikes or industrial disputes
  • Transport or courier disruption
  • Telecommunications or internet failures
  • Civil disturbance
  • War or terrorism
  • Supply-chain disruption

We will take reasonable steps to minimise the impact and fulfil affected obligations when reasonably possible.

25. Privacy

Personal information collected through the Website will be handled in accordance with our Privacy Policy.

By placing an order, you agree to receive essential communications relating to:

  • Payment
  • Order confirmation
  • Dispatch
  • Delivery
  • Exchange requests
  • Reverse pickups
  • Store credit
  • Refunds
  • Customer support

Promotional communications will be sent in accordance with the choices and consent described in the Privacy Policy.

26. Grievance Redressal

For questions, complaints or grievances concerning an order or these Terms, please contact:

Grievance Officer
Spread Love Entertainment LLP
Registered Office: [REGISTERED OFFICE ADDRESS]
Email: info@darshanraval.com
Telephone: [GRIEVANCE OR CUSTOMER-CARE NUMBER]
Website: https://darshanraval.com

Please include your order number and sufficient details for us to review the matter.

Complaints and grievances will be acknowledged and addressed within the timelines required under applicable law.

27. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable consumer-protection laws and the jurisdiction of competent consumer commissions or authorities, courts situated in Mumbai, Maharashtra will have jurisdiction over disputes arising from the Website, an order or these Terms.

Nothing in this clause prevents a consumer from approaching a consumer commission or other authority having jurisdiction under applicable law.

28. Severability

If any provision of these Terms is held to be invalid, unlawful or unenforceable, the remaining provisions will continue to remain effective.

The invalid or unenforceable provision will be interpreted or modified only to the minimum extent necessary to make it enforceable, where legally permitted.

29. No Waiver

If we do not immediately enforce a provision of these Terms, that does not constitute a waiver of our right to enforce it later.

30. Changes to These Terms

We may update these Terms to reflect changes in:

  • The Website
  • Products
  • Fulfilment processes
  • Business practices
  • Applicable law

The revised Terms will be posted on the Website with an updated effective date.

The Terms in effect when an order is placed will ordinarily apply to that order.

31. Contact Us

For questions about the Website, an order or these Terms, contact:

Spread Love Entertainment LLP
Email: info@darshanraval.com
Website:  https://store.darshanraval.com/