Privacy policy

PRIVACY POLICY

Effective Date: 06 August 2026

This Privacy Policy explains how Spread Love Entertainment LLP (“we”, “us” or “our”) collects, uses, stores and shares personal information when you visit or make a purchase through  https://store.darshanraval.com/  (“Website”).

By using the Website or providing your personal information, you acknowledge that your information will be handled in accordance with this Privacy Policy.

1. Who We Are

The Website is operated by:

Spread Love Entertainment LLP
Registered Office: [REGISTERED OFFICE ADDRESS]
Website: https://store.darshanraval.com/
Email: info@darshanraval.com

2. Information We Collect

Depending on how you interact with the Website, we may collect the following information:

Information provided by you

  • Full name
  • Email address
  • Mobile number
  • Date of birth, where requested
  • Billing and delivery address
  • PIN code
  • Product, size and quantity selected
  • Order and transaction details
  • Communications, complaints and customer-support requests
  • Photographs or other supporting information provided for an exchange, damaged product or order-related claim
  • Marketing and communication preferences

You are not required to create an account or log in to place an order. The required information is collected during checkout.

Payment information

Payments are processed through Razorpay or another payment service provider displayed during checkout.

We do not ordinarily receive or store complete card numbers, UPI credentials, banking passwords or other payment-authentication information. Such information is processed directly by the relevant payment provider, bank or payment network.

We may receive limited payment-related information, such as:

  • Payment status
  • Transaction reference number
  • Payment method
  • Amount paid
  • Refund status

Information collected automatically

When you access the Website, we or our service providers may automatically collect information such as:

  • IP address
  • Browser and device type
  • Operating system
  • Device identifiers
  • Pages viewed
  • Links clicked
  • Date and time of access
  • Referring website
  • Approximate location derived from your IP address
  • Website interaction and performance information

3. How We Use Your Information

We may use your information to:

  • Process, confirm and fulfil orders
  • Process payments and refunds
  • Arrange dispatch, delivery, reverse pickup and exchanges
  • Communicate order confirmations, shipping updates and other transactional information
  • Verify and respond to damaged, defective, incorrect or incomplete-order claims
  • Provide customer support
  • Prevent fraud, misuse and unauthorised transactions
  • Maintain transaction, accounting and business records
  • Improve the Website, products and customer experience
  • Analyse Website usage and campaign performance
  • Personalise content, advertisements and promotions
  • Send promotional emails, newsletters, merchandise updates and launch announcements
  • Send promotional messages through WhatsApp, where you have provided the required consent or opted in
  • Conduct surveys, offers, contests or promotional campaigns
  • Comply with legal, regulatory and contractual obligations
  • Establish, exercise or defend legal claims

Where date of birth is requested, its specific purpose may also be explained at the point at which it is collected.

4. Order and Service Communications

When you place an order, we may contact you by email, telephone, SMS or WhatsApp regarding:

  • Payment confirmation
  • Order confirmation
  • Dispatch and delivery
  • Delivery issues
  • Exchange requests
  • Reverse pickups
  • Store credit or refunds
  • Customer-support queries
  • Important changes affecting your order

These communications are necessary for processing and servicing your order and are different from optional promotional communications.

5. Marketing Communications

With your consent, or where otherwise permitted by applicable law, we may send you:

  • Merchandise launches
  • Pre-order announcements
  • Limited-edition releases
  • Promotional offers
  • Bundle offers
  • Event or campaign updates
  • Newsletters and other marketing communications

Marketing communications may be sent by email, SMS, WhatsApp or another channel selected by you.

You may unsubscribe from promotional emails through the unsubscribe option contained in the email.

You may opt out of promotional WhatsApp or SMS messages by following the instructions in the message or by contacting us at info@darshanraval.com.

Opting out of marketing communications will not stop essential order and customer-service communications.

6. Cookies and Tracking Technologies

The Website may use cookies, pixels, tags and similar technologies to:

  • Enable Website functionality
  • Remember customer preferences
  • Maintain the shopping cart
  • Analyse Website traffic and usage
  • Measure advertising and campaign performance
  • Detect fraud or technical problems
  • Deliver and personalise advertisements

We may use services provided by Google, Meta/Facebook and other analytics or advertising providers.

These providers may collect information about your use of the Website and may combine it with information collected through other websites, applications or services, subject to their own policies.

You may control certain cookies through your browser settings or through any cookie-management option made available on the Website. Disabling some cookies may affect Website functionality.

7. How We Share Information

We may share personal information only where reasonably necessary for the purposes described in this Privacy Policy.

Recipients may include:

  • Razorpay and other payment processors
  • Banks, card networks and payment-service providers
  • Shiprocket, courier companies and logistics partners
  • Warehousing, packaging and fulfilment partners
  • Website-hosting and technology providers
  • Email, SMS and WhatsApp communication providers
  • Customer-support service providers
  • Analytics and advertising providers, including Google and Meta
  • Professional advisers such as lawyers, accountants and auditors
  • Government bodies, regulators, courts or law-enforcement authorities where required by law
  • A purchaser, investor or successor in connection with a merger, restructuring, transfer or sale of all or part of the business

These parties may process information only to perform relevant services, comply with legal requirements or pursue the purposes described in this Privacy Policy.

We do not sell your personal information to advertisers.

8. International Processing

Some technology, analytics, advertising, communication or payment-service providers may process or store information outside India.

Where personal information is processed outside India, we will take reasonable steps to ensure that it is handled in accordance with applicable law and appropriate contractual or security safeguards.

9. Data Retention

We retain personal information only for as long as reasonably required to:

  • Complete and service your order
  • Resolve exchanges, complaints and disputes
  • Provide customer support
  • Maintain accounting, taxation and transaction records
  • Prevent fraud and misuse
  • Comply with legal and regulatory obligations
  • Enforce our agreements and protect legal rights

Marketing information may be retained until you withdraw your consent or opt out, subject to any information that must be retained for legal or suppression-list purposes.

Once information is no longer required, we may delete, anonymise or securely dispose of it.

10. Data Security

We use reasonable technical, organisational and administrative measures designed to protect personal information against:

  • Unauthorised access
  • Accidental loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

Access to personal information is limited to authorised personnel and service providers who require it for legitimate business purposes.

However, no internet transmission, electronic storage system or security measure can be guaranteed to be completely secure.

You should not share payment passwords, OTPs, UPI PINs or other authentication credentials with anyone claiming to represent us. We will never ask you to disclose such credentials.

11. Children’s Personal Information

The Website may be accessed by users of different ages.

A person under 18 years of age should place an order only with the involvement and consent of a parent or lawful guardian.

Where applicable law requires verifiable consent from a parent or guardian before processing a child’s personal information, we may request such consent or take other reasonable verification measures.

We do not knowingly use children’s personal information for tracking, behavioural monitoring or targeted advertising where prohibited by applicable law.

A parent or guardian who believes that a child has provided personal information without appropriate consent may contact us at info@darshanraval.com.

12. Your Rights and Choices

Subject to applicable law, you may request to:

  • Obtain information about the personal information processed by us
  • Access your personal information
  • Correct inaccurate or incomplete information
  • Update your information
  • Request deletion or erasure of information that is no longer required
  • Withdraw consent for optional processing
  • Opt out of promotional communications
  • Raise a grievance concerning the handling of your information
  • Nominate another person to exercise applicable rights in the event of death or incapacity, where such a right is available under law

Withdrawal of consent will not affect processing already carried out before the withdrawal.

Certain information may need to be retained where required for order fulfilment, accounting, taxation, fraud prevention, dispute resolution or compliance with applicable law.

To submit a request, email info@darshanraval.com. We may request reasonable information to verify your identity before acting on the request.

13. Accuracy of Information

You are responsible for ensuring that the personal information provided during checkout or in any communication with us is accurate and complete.

Please contact us promptly if your information changes or requires correction.

We are not responsible for delays or failed deliveries arising from incorrect or incomplete information provided by you.

14. Third-Party Websites and Services

The Website may contain links to third-party websites, social-media platforms, payment services or other external services.

Those services operate independently and are governed by their own terms and privacy policies. We are not responsible for the privacy practices, security or content of third-party services.

You should review the applicable third-party policy before providing information through those services.

15. Business Transfers

If our business, Website or assets are reorganised, merged, transferred, financed, acquired or sold, personal information may be disclosed or transferred as part of that transaction.

Any successor receiving such information will be required to handle it in accordance with applicable law and the privacy commitments governing the information.

16. Legal Disclosures

We may disclose information where reasonably necessary to:

  • Comply with applicable law, regulation, legal process or government request
  • Respond to orders issued by courts or competent authorities
  • Investigate fraud, security incidents or unlawful activity
  • Protect the rights, property or safety of customers, the public, Spread Love Entertainment LLP or its partners
  • Enforce our Terms and Conditions and other policies

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

  • Applicable law
  • Website functionality
  • Products and services
  • Technology providers
  • Business practices
  • Data-processing activities

The revised policy will be posted on the Website with an updated effective date.

Material changes may also be communicated through the Website or other appropriate channels.

18. Grievance Redressal and Contact

For privacy questions, requests, complaints or grievances, please contact:

Grievance Officer
Spread Love Entertainment LLP
Registered Office: [REGISTERED OFFICE ADDRESS]
Email: info@darshanraval.com
Website: https://store.darshanraval.com/
Telephone: [NOT CURRENTLY AVAILABLE]

Please include sufficient details for us to identify and respond to your request.

We will acknowledge and address grievances within the period required under applicable law.