Refund policy

RETURN & REFUND POLICY

Effective Date: 06 August 2026

This Exchange & Return Policy applies to merchandise purchased throughhttps://store.darshanraval.com/  (“Website”).

The Website is operated by Spread Love Entertainment LLP (“we”, “us” or “our”).

By placing an order through the Website, you agree to this Policy along with our Terms and Conditions and Privacy Policy.

1. No General Returns

We do not accept general returns.

A product cannot be returned merely because the customer:

• Changed their mind
• No longer wants the product
• Does not like the colour, design or appearance
• Does not like the fit
• Ordered the wrong product
• Ordered the wrong size, except where a size exchange is permitted under this Policy

No cash refund will ordinarily be provided except where required under applicable law or where we cancel an order before fulfilment.

2. Eligible Exchange Reasons

Subject to the conditions in this Policy, an exchange request may be raised where:

• The product received is defective
• The product was damaged before or during delivery
• The wrong product was delivered
• The wrong size was delivered by us
• The customer ordered the wrong size and the product is otherwise eligible for a size exchange
• A product or item is missing from the order

All requests are subject to verification and approval.

3. Exchange Request Period

An exchange request must be raised within five days of delivery.

The five-day period applies to:

• Size-exchange requests
• Defective products
• Damaged products
• Incorrect products
• Incorrect sizes delivered
• Missing-item claims

Requests raised after five days may be rejected.

4. How to Raise an Exchange Request

Exchange requests must be raised through the self-service exchange portal available on the Website.

The customer will be required to:

• Enter or select the relevant order
• Select the relevant product
• Choose the reason for the exchange
• Select the requested replacement size, where applicable
• Upload clear photographs of the affected product
• Provide any additional details requested through the portal

An unboxing video is not compulsory.

However, we may request additional information where the photographs or details provided are insufficient to verify the claim.

5. Approval Required Before Pickup

Every exchange request must be reviewed and approved before the product is returned.

Approval or rejection will be communicated to the customer by email.

Once an exchange request is approved, reverse pickup will ordinarily be arranged through our logistics partner.

Customers must not independently return or courier a product unless specifically instructed to do so.

Any product sent without prior approval may be rejected.

6. Product Condition Requirements

For a size exchange or any exchange requiring the original product to be returned, the product must be:

• Unused
• Unworn
• Unwashed
• Unaltered
• Free from stains
• Free from perfume, odour or signs of use
• Undamaged after delivery
• Returned with the original tags attached
• Returned with the original packaging intact

A returned product will be inspected before the replacement is approved.

If the product fails inspection, the exchange request may be rejected.

7. Size Exchanges

Eligible products may be exchanged for a different size only once per product or order.

Size exchanges are subject to:

• The request being raised within five days
• The product meeting all return-condition requirements
• Verification and approval
• Availability of the requested replacement size
• Payment of the applicable exchange-shipping charges

A size exchange does not permit the customer to change the product, design or colour unless specifically approved by us.

8. Shipping Charges for Size Exchanges

For a customer-requested size exchange, the customer will bear:

• The cost of returning the original product; and
• The cost of delivering the replacement product

The applicable exchange charge may be collected through the exchange portal before reverse pickup or replacement is processed.

9. Defective, Damaged, Incorrect or Incomplete Orders

Where the product is defective, damaged, incorrect, or an item is missing from the order, the customer must raise a request within five days and provide clear photographs through the exchange portal.

Once the claim is verified and approved:

• We will bear the cost of returning the affected product, where a return is required
• We will bear the cost of sending the replacement
• A replacement will be provided subject to product availability

For a missing-item claim, the customer may not be required to return any product.

Once the claim is verified, we may:

• Dispatch the missing item; or
• Issue store credit equal to the amount paid for the missing item

10. Reverse Pickup

Approved returns will ordinarily be collected through a logistics partner such as Shiprocket or its assigned courier partner.

The customer must:

• Keep the product packed and ready for collection
• Be available at the approved pickup address
• Hand over the correct product during pickup
• Cooperate with reasonable pickup attempts and courier instructions

If pickup fails, the logistics partner may make another attempt or the exchange request may be cancelled, depending on the logistics partner’s process and the circumstances.

We do not guarantee a fixed number of pickup attempts.

11. Independent Shipping

Where we specifically instruct the customer to ship the product independently, the customer must:

• Use a reliable and trackable courier service
• Retain the courier receipt and tracking details
• Package the product securely
• Send the product only to the approved return address

The customer bears the risk of loss or damage while an independently shipped return is in transit until it is delivered to us.

We will not be responsible for a parcel that is lost, damaged or delivered to the wrong address because the customer did not follow the provided return instructions.

12. Return Address

Approved exchange products must be sent or collected from the following address:

Return Address:
1778/B, 40th A Cross, 26th B Main, 9th Block, Jayanagar, Bangalore 560041.

The return address may also be communicated through the exchange portal or approval email.

Products must not be sent to any other address unless expressly instructed by us.

13. Inspection of Returned Products

Once a returned product reaches our store or warehouse, it will be inspected to confirm:

• The correct product has been returned
• It is unused and unworn
• It has not been washed
• It has not been altered
• Original tags remain attached
• Original packaging is intact
• There are no stains, perfume, odour or signs of use
• Any claimed defect or damage is consistent with the approved request

If the returned product does not meet the required conditions, the exchange may be rejected.

Where an exchange is rejected after inspection, further handling of the product, including its return to the customer and any additional shipping charge, may be decided case by case.

14. Replacement Dispatch Timeline

Once the returned product has been received, inspected and approved, the replacement will ordinarily be dispatched within 3–5 working days.

Delivery after dispatch will be subject to the delivery timelines stated in our Terms and Conditions.

“Working day” excludes Sundays and applicable public holidays.

15. Replacement Availability

All exchanges are subject to replacement-stock availability.

If the requested replacement size is unavailable, store credit equal to the amount paid for the affected product will be issued.

If a defective, damaged or incorrect product cannot be replaced because stock is unavailable, store credit equal to the amount paid for the affected product will be issued.

16. Pre-Order Products

Pre-order products may be eligible for:

• Size exchange, subject to stock availability
• Replacement where the product is defective, damaged or incorrect

All other eligibility conditions, reporting periods, product-condition requirements and verification requirements in this Policy will apply.

Because pre-order products may be produced in limited quantities, the requested replacement may not always be available.

Where an approved replacement is unavailable, store credit may be issued.

17. Limited-Edition and Autographed Products

Limited-edition and autographed products are not eligible for size exchange.

However, where such a product is received in a defective, damaged or incorrect condition, the customer may raise a request within five days.

Once approved:

• A replacement may be provided if the product is available
• If the product is unavailable, store credit equal to the amount paid for the affected product will be issued

Natural differences in an autograph’s appearance, placement, size or style will not ordinarily be treated as a defect.

18. Sale and Discounted Products

Sale or discounted products are not eligible for customer-requested size exchanges unless expressly stated otherwise on the product page or offer terms.

Where a sale or discounted product is defective, damaged or incorrect, the customer may still raise a claim under this Policy.

19. Free Gifts

Free gifts are:

• Non-returnable
• Non-exchangeable
• Not redeemable for cash
• Not independently eligible for store credit

A complaint that a free gift arrived damaged or defective may be reviewed on a case-by-case basis.

Reviewing such a complaint does not guarantee replacement, exchange, store credit or compensation.

20. Offline Purchases

This Policy applies only to products purchased through DarshanRaval.com.

Products purchased at:

• Concerts
• Events
• Pop-up stores
• Physical stores
• Other offline locations

are not covered by this Website Policy.

Any exchange or remedy for an offline purchase will be governed by the terms communicated at the place of purchase.

21. Store Credit

Where store credit is issued:

• It will equal the amount paid for the affected product
• It may be used only on DarshanRaval.com
• It is non-transferable
• It cannot be redeemed for cash
• It does not expire

Store credit will not include the notional value of a free gift, promotional benefit or discount that was not actually paid by the customer.

Instructions for using the store credit will be communicated to the customer.

22. Exchange Status and Communications

Customers may be able to track the status of their exchange through the Website.

Important updates, including approval, rejection and replacement-dispatch information, will be communicated by email.

Customers are responsible for providing a correct email address and checking their inbox, spam and promotional folders.

23. Refunds

We do not ordinarily provide refunds for exchange requests.

Where an approved exchange or replacement cannot be completed, store credit will generally be issued in accordance with this Policy.

Nothing in this Policy limits any refund, replacement or other remedy that must be provided under applicable law.

24. Abuse of the Exchange Process

We may reject an exchange request or restrict future exchange access where we reasonably believe that a customer has:

• Submitted a false or misleading claim
• Damaged a product after delivery
• Returned a different product
• Repeatedly misused the exchange facility
• Altered or fabricated photographs
• Attempted fraud
• Breached this Policy or our Terms and Conditions

Such action will not affect any remedy the customer is legally entitled to receive.

25. Changes to This Policy

We may update this Policy to reflect changes in:

• Website functionality
• Product categories
• Logistics arrangements
• Exchange processes
• Business practices
• Applicable law

The revised Policy will be posted on the Website with an updated effective date.

The Policy in effect when an order is placed will ordinarily apply to that order.

26. Contact Us

For questions about an exchange request or this Policy, please contact:

Spread Love Entertainment LLP
Website: https://store.darshanraval.com/
Email: info@darshanraval.com
Registered Office: 1778/B, 40th A Cross, 26th B Main, 9th Block, Jayanagar, Bangalore 560041.
Return Address: 1778/B, 40th A Cross, 26th B Main, 9th Block, Jayanagar, Bangalore 560041.